Contact us
We undertake to respond within 24 to 48 hours.
Frequently asked questions
DO I NEED AN ACCOUNT TO ORDER ?
No, you can also place an order as a guest. But there are some advantages if you have an account with us:
- Fast checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
WHICH CARRIER DO YOU USE TO DELIVER YOUR PARCELS ?
We deliver via Chronopost.
HOW SECURE IS MY ONLINE ORDER ?
When you buy online using your credit card, all your information is entered into a secure SSL web page. Your information is then SSL encrypted and sent directly to our credit card provider's network, where your card and transaction are authorised and approved. Your credit card information is not stored on our servers.
CAN I CHANGE MY ADDRESS AFTER PLACING AN ORDER ?
Please note that your delivery address cannot be revised once the order has been processed or dispatched. Please update your delivery address to your home address instead of your holiday address as we do not know how long the customs department at the destination will have the parcel waiting.
WHAT METHODS OF PAYMENT DO YOU ACCEPT ?
We accept all major credit cards (VISA, Mastercard, Discover, STRIPE, AMEX).
WHAT SHOULD I DO IF I WANT TO RETURN A PARCEL ?
For more information, please contact us at contact@myhellokittyshop.com
HOW LONG DOES DELIVERY TAKE ?
Free delivery takes 4 to 9 days and express delivery takes 3 to 5 days.